Frequently Asked Questions

How to buy our furniture ?

When you ready to place an order , you can contact us through the chat icon on the bottom right corner of the website and contact us through WhatsApp . Our staff will more than happy to assist your request.

How long for the furniture to produce?
  • Made-to-order product
    • Most of our products are made to order .We will produce the furniture once the payment has been confirmed by our team. The production times take about 30-45 working days

      Once it completed, our staff will be scheduling the delivery times. Each of our furniture has its own character , delivery times may be adjustable. Please feel free to contact our team if you have any questions regarding the delivery date.

  • In-stock products
    • As your order and payment is confirmed, your order will be delivered as soon as the next day to 7 day In addition if the product is out of stock, we need to produce the furniture and *the production times take about 30-45 working days

    • In the case of purchase multiple items, it will be shipped together.

    • In the case of purchase multiple items, both in- stock items and made-to- order products, the delivery time will be based upon the made-to-order products. However, please feel free to contact us if you would like to send the in stock item first

What are the online payment option?

Online purchases are made easy through TT or Online Marketplace transaction. For further assistance please contact our team through the chat icon on the right hand corner of the website

How will I know that the order are being received by ELM?

Our team will be confirmed the order within 24 hour on the working days after the order placed. The confirmation details will be sent as our receipt for the order.

The order will be process after the payment received. As the payment received, the order will be process.

Moreover, customer in Indonesia can choose the do the transaction through online platform in Tokopedia.

Can the Purchase being cancel?

The entire elm product is made to order. As the order placed, the size, color, and other supportive material are tailored upon the customer request.

We will do our best to assist to help but cannot guarantee that cancelation can be made. According to the production process, the cancelation will incur some cost that will be bear by the customer.

Do you Work with Trade?

ELM has work with various Interior designer and Architecture firm over the years by assisting them with various item to help them accomplish their projects. Our Company offer various collection of commercial and residential furniture that can be customise in size and colour .

Where does ELM furniture being made?

The product under our brand is 100 % made in Indonesia by our skilful carpenter

Can customer bring their own fabric?

ELM has a diverse choices of fabric pattern and colour suitable for diverse application and has been tested for its performance and durability.

How to maintain furniture's upholstery?
  • LEATHERS

    Tanned leather are being used as our primarily leather option., Thus the leather developed natural process and have a beautiful patina during the years.

    ELM is advising special treatment such as putting some special substance to stop the natural process of the leathers advisable. Ask for the leather options: contactus@eforelm.com

  • FABRICS

    We recommend a daily cleaning with a vacuum cleaner to maintain the looks of the fabric.

    For regular cleaning using the brush attachment, vacuum fabric surfaces regularly to remove the dust.

    Bleaching agents should not be used as it has the possibility of damaging the fabric fibers. Do not overload the washing machine to avoid wash stripes and too many creases. Use cold water and mild detergent. Tumble dry on low until slightly damp; remove promptly to reduce wrinkling.

    Avoid hanging fabric directly under the sun to prevent discoloration. Drying in bright sunlight for extended periods of time may result in colors fading.

    Sit on the cushions, not the backs and arms of sofas, chairs etc. Sitting on backs and arms can cause structural damage. Tight, attached seat and back cushions will stretch and wrinkle with use. You can easily restore their appearance by smoothing the surface.

    New seat cushions can feel firmer. In time, as they are used, cushions will soften, and can become compressed. Regular flipping and rotating the seat cushions will help maintain their appearance, plus maximise performance and comfort.

    Fabrics can fade or change colour when exposed to direct or indirect sunlight. Natural fabrics- cotton, linen are most susceptible to colour loss. Synthetic fabrics; polyester, acrylic and rayon are less likely to fade. To minimise fading, avoid placing upholstery pieces in direct sunlight.

    New upholstery furniture often has an odour. The odour is not harmful, and will dissipate in a short amount of time. Air out the room by opening doors and windows if possible to reduce the smell of the new furniture

    For more fabric request and availability please do contact us directly through chat button on the bottom right corner of the website

How to maintain furniture's SURFACE ?
  • Natural oil and Wax

    The surface treated with Natural oil or Wax can be treated frequently, and we recommend the re-treatment every year to maintain the looks of the furniture.

    Wood is a natural product that has reaction toward the environmental conditions. We are advising to not put any product under the sudden variation in temperature and humidity as well as direct contact with liquids and heat.

    For everyday usage, do not leave liquid to stay on wood surfaces as it will penetrate under the pores and may cause staining or white cloud in the area. Wipe up any liquid with a clean cloth as quickly as possible . Direct exposure of the UV can cause colour changes in some part of the furniture.

    A cleaners or polishes are not advisable to be used, colour variation will cause permanent damage or colour variation to your furniture.

    Before putting some oil, a protective layer should be place under the furniture to collect any drops and always test the oil small area before applying to a wider area.

  • Lacquer

    Wood is a natural product that has reaction toward the environmental conditions. We are advising to not put any product under the sudden variation in temperature and humidity as well as direct contact with liquids and heat.

    For everyday usage, do not leave liquid to stay on wood surfaces as it will penetrate under the pores and may cause staining or white cloud in the area. Wipe up any liquid with a clean cloth as quickly as possible . Additional substance like mild detergent is also a good choice for the cleaning process

    Lacquer is a substance with the thinnest layer compare to the other. We are advising to not move any item on top of the surface frequently, as it can cause some scratches. Direct exposure of the UV can cause colour changes in some part of the furniture.

    A cleaners or polishes are not advisable to be used, colour variation will cause permanent damage or colour variation to your furniture.

  • Polyurethane

    Wood is a natural product that has reaction toward the environmental conditions. We are advising to not put any product under the sudden variation in temperature and humidity

    Additional substance like mild detergent is also a good choice for the cleaning process

    Direct exposure of the UV can cause colour changes in some part of the furniture.

    A cleaners or polishes are not advisable to be used, colour variation will cause permanent damage or colour variation to your furniture.